Privacy Policy

The reference to eWallet Transfer (including “we”, “us” or “our”) includes those companies and all relevant group affiliates.

References to “you” in this notice are to the individual who is accessing or applying to use the Services (as defined below) either on your own account or on behalf of a business.

This privacy notice shows our commitment to transparency and the protection of your privacy rights and sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. It applies to:

  • the website/portal features and services provided to you when you visit our websites, portals or our eWallet platform.
  • when you apply to use and/or use EWallet Transfer’s products and services (including any loyalty or reward schemes, whether points-based or otherwise;
  • your use of software including terminals, mobile and desktop applications provided by EWallet Transfer; and
  • email, other electronic messages including SMS, telephone, web chat, website/portal and other communications between you and EWallet Transfer.

Together these are all referred to in this notice as “Services”.

Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.



You may provide some information to us, for example when you enquire for or make an application for the Services, register to use and/or use any Services, by filling in forms our website, participating in one of our loyalty or promotional events or by corresponding with us by phone, e-mail, web chat or otherwise. We may collect some of it through automatic means, for example by using cookies when you visit our websites. Read our Cookie Policy to know more. We may also obtain data about you from third parties, like credit reference and fraud prevention agencies.

We use information we collect about you to provide you with the products we offer, to notify you about changes to our products and to improve our products. Your information may also be used to contact you about your account, your use of the Services, to alert you to potential problems, as well as to respond to your questions to us. We also use this information to provide you with information about other products we or selected third parties offer which are similar to the ones you have used or exhibited interest in, or we think may be of interest to you. We will also use your financial information to transfer funds to your financial institution and to try to identify and prosecute possible frauds and other abuses of the financial system

We will not share your personal information with any company doing business with eWallet Transfer except to complete transactions requested by you or eWallet Transfer.

Generally your information is limited to full name and email address, which may be shared with the recipient/sender of a payment in the context of the specific relevant transaction. We may share your personal information with third parties to provide you with the products we offer, including service providers, credit reference agencies and financial institutions. We may also share your personal information with third parties, including our or other applicable regulators and third parties you may have had dealings with, to prevent crime and reduce risk, if required to do so by law, where we deem it appropriate to do so, to respond to legal process, for the purpose of investigating a breach of third-party terms of business, or to protect the rights or property of eWallet Transfer, our customers or others.

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The information that we collect from you may be transferred to, stored at and processed by recipients located in destinations outside the Caribbean Community (CARICOM) and European Economic Area (“EEA”). These countries may have data protection standards that are different to (and, in some cases, lower than) those of the territory in which you reside. We will take reasonable steps to ensure that the recipients will use and protect your information in a secure manner.

If we have given you (or if you have chosen) a password, access code or any other secure means or access or authentication which enables you to access certain parts of our site, you are responsible for keeping this password confidential and complying with our instructions. You must not share credentials with anyone else, and you authorise eWallet Transfer to act upon instructions and information from any person that enters your credentials.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site, unless you are communicating with us through a secure channel that we have provided. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Where applicable, you may have certain rights under data protection legislation, including the right to access, correct, update or delete your personal information; object to or restrict its processing; request to transfer certain of your personal information to another service provider (so called, data portability); or to revoke any consent you have given.

However, please note that there are exceptions to those rights. For the full explanation of the rights available, including further information on data retention, purposes of processing, types of personal information processed. Privacy laws continue to develop and if you think or are unsure as to whether any right may apply to you, please also contact us, so we can assess and advise.

Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review.

For example, we may use automated decisions to complete an account setup on our platform when you register for certain services of eWallet Transfer, or to carry out anti-fraud checks on the transactions you perform. However, if you are in the EEA, you have the right to object the automated decision and have it manually reviewed based also on information that you can provide.

We will generally process your personal information based on one of the following grounds:

  • On the basis of your consent, for example to send you marketing messages to the extent consent is required by law;
  • Where necessary to enter into a contract with you and perform our obligations under that contract;
  • Where we have a legitimate interest, subject to such processing not overriding your own rights and freedoms;
  • Where we have a legal obligation to collect your personal information or otherwise need your Personal Information to protect your vital interests or those of another person; or
  • Exceptionally, when necessary, in the public interest, for example when law enforcement agencies request information to investigate a crime.


Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

All comments, queries and requests relating to our use of your information are welcomed. If you wish to exercise any of your rights or receive further information as to the applicable eWallet Transfer group companies to which this notice applies, you should write to the address below, marked Privacy Department or Contact us.

EWallet Transfer’s Data Protection Officer is as stated below and can be contacted via the

Contact us link above or at the address below:

Mr. Kenneth Schofield

1 Lyric Square, London, W6 0NB